If you need to exchange it for the same item, send us an email at and send your item to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will try to help you to solve the customs clearance problem but not resend a new package again because it will not arrive either. Some packages may also have customs clearance problems and can not be delivered to the destination because of a certain country's customs policies. Packages that shipped from the USA can be returned to the seller's local warehouse but customers will have to pay for the shipping fees which are the shipping costs from sellers to customers, we will also offer a full product refund when the returned product has not been used or damaged. Refunds cannot be accepted if sellers have sent the correct product to customers in good condition, and as described. We do not recommend customers to return the marketplace item because the cost of shipping back the item may be even higher than the value of the product itself. Please note that a restocking fee of 20% might be imposed for some returned items.
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